Removing the roadblocks to

delivering real improvement 

RIRR - Delivering customer service improvement

Imperative - most organisation are expected to provide their customers with increasing value for money on a year-on-year basis.

Challenge - organisations have many ideas about how they might improve the service they offer to customer but they are frequently unclear about which ones will add real value to their relationship with the customer.

Key question - how can organisations deliver customer service programmes which add real value to the customer relationship without adding excessive cost.

Response - by understanding the service points at which real value can be added and systematically working to improve the effectiveness of the processes that create value at those service points.

Hartswood Management helps its clients to meet these challenges

Hartswood Management case example - transformed performance of a manufacturing facility using lean manufacturing techniques, yielding a 75% reduction in customer backorders, a doubling of on-time delivery to customers, a 25% reduction in stock and a 10% increase in efficiency.

Email - enquiries@hartswoodmanagement.co.uk to request further examples of delivering real improvement.